Data Management

Right to Erasure

Last Updated: December 6, 2025

1. Overview of Your Rights

Under the General Data Protection Regulation (GDPR) Article 17, and the California Consumer Privacy Act (CCPA), you have the "right to be forgotten." Astyris Games Studio is committed to facilitating this right for all users, regardless of jurisdiction, to ensure you have full control over your digital footprint with us.

2. When Does the Right Apply?

You can request the erasure of your personal data when:

  • The personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed.
  • You withdraw the consent on which the processing is based, and where there is no other legal ground for the processing.
  • You object to the processing and there are no overriding legitimate grounds for the processing.
  • The personal data has been unlawfully processed.
  • The personal data has to be erased for compliance with a legal obligation.

3. What Data Is Deleted?

Upon a verified request, we will permanently delete:

  • Your registered account credentials (Username, password hash).
  • Email address and newsletter subscriptions.
  • Any saved cloud data associated with your unique user ID (e.g., game saves stored on our servers, though local saves on your device must be deleted by you).
  • Support ticket history and correspondence.

Exceptions: We may retain certain data if required by law (e.g., transaction records for tax purposes) or for the establishment, exercise, or defence of legal claims.

4. How to Submit a Request

Request Procedure

To initiate an erasure request, please email our Data Protection Officer at:

legal@astyris.com

Required Subject Line: "Right to Erasure Request - [Your Username]"

Required Body Content:

  • 1. The email address associated with the account.
  • 2. A statement confirming you wish to permanently delete your data.

5. Verification Process

For your protection, we must verify your identity before processing the request. If you are emailing from the address on file, this is usually sufficient. If you no longer have access to that email, we may ask for additional proof of ownership, such as a transaction receipt ID or beta key code.

6. Response Timeline

We act on requests without undue delay and in any event within one month (30 days) of receipt. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests. We will inform you of any such extension within one month of receipt of the request, together with the reasons for the delay.